Make a Complaint

If you have a complaint about our service then you should email us.

We will acknowledge the complaint within five working days and review it under the Consumer Credit Trade Association's complaint handling procedures. We are committed to provide the best possible outcome however, should you feel dissatisfied with our final response you may refer your complaint to our Trade Association, the Consumer Credit Trade Association ("CCTA") by writing to them at the Chief Executive, Consumer Credit Trade Association, Suite 4 The Wave, 1 View Croft Road, Shipley, West Yorkshire, BD17 7DU.

If your complaint has not been resolved to your satisfaction within eight (8) weeks, you may have a right to have your complaint dealt with by the Financial Ombudsman Service (“FOS”). To do so, you should contact FOS within 6 months of our final response to your complaint. You may write to FOS at the following address: The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR, or refer to their website at http://www.financial-ombudsman.org.uk/ or calling 0800 023 4567 or emailing complaint.info@financial-ombudsman.org.uk.

Your right to complain to FOS is independent of your right to take your complaint to the CCTA. You are not required to approach the CCTA before FOS.

Further sources of information and advice that are freely available to you, include local trading standards and the Citizens Advice Bureau – www.adviceguide.org.uk. To find your local office, look in your phonebook.